FREQUENTLY ASKED QUESTIONS
At our company, we strive to provide our customers with accurate representations of our products through pictures. We understand the importance of delivering the same product that is displayed in the picture. However, it's important to note that there may be slight variations in color, texture, or size due to factors such as lighting conditions, screen settings, and manufacturing processes.
Log in to your customer account on the website where you made the purchase. Typically, you will have created an account during the checkout process.
Once you are logged in, navigate to the "My Account" or "Order History" section. This section may vary depending on the specific design of the website.
In the "My Account" or "Order History" section, you should be able to see a list of your past orders. Locate the specific order for which you would like to view the sales receipt.
Click on the order number or the "View" button associated with the order. This will take you to a detailed order summary page.
On the order summary page, you should find the option to view or download your sales receipt. It may be labeled as "Invoice," "Receipt," or "Order Details." Click on the appropriate link or button to access the receipt.
The sales receipt will typically open as a PDF document in a new browser tab. You can view it directly or download it for your records.
If you are unable to locate your sales receipt or encounter any difficulties accessing it, I recommend reaching out to the customer support team of the ecommerce store. They will be able to provide further assistance and ensure that you receive a copy of your sales receipt.
We understand that sometimes you may need to return an item shortly after receiving it. If our company accepts returns within a 48-hour window, here's a step-by-step guide on how to initiate the return process:
Review the return policy: Begin by carefully reviewing our company's return policy. Look for specific information regarding returns within a 48-hour timeframe, eligibility requirements, and any special conditions for initiating a return.
Contact customer support immediately: Time is crucial when initiating a return within 48 hours. Reach out to our customer support team as soon as possible to inform them about your intention to return the item. Locate our company's contact information, which is typically available on our website's "Contact Us" or "Customer Support" page. Use the provided email address, phone number, or online chat option to get in touch with our support team promptly.
We understand your interest in items that are currently marked as "out of stock." While we strive to keep our inventory well-stocked, the availability of specific items may vary.
At our company, restocking decisions are influenced by factors such as product demand, supplier availability, and production timelines. We continuously evaluate the popularity and demand for our products to determine whether to restock them.
Check your email: After placing your order, you should receive an order confirmation email. This email typically contains important information regarding your purchase, including an order number or tracking number. Check your inbox, including spam or junk folders, for this email.
Visit the store's website: Go to the themarkslondon homepage. Look for a "Track My Order" or "Order Status" link on the website's main menu or footer section. Click on this link to access the order tracking page.